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Is Covid an excuse for poor customer service?
How many times recently have you heard "we can't do that, because of Covid"? Many I'm sure, but is it still ok to be a reason?

Amanda
Nov 4, 2021


Are booking systems here to stay?
Booking a day out has become part of our social life, but if you're a visitor attraction, should you continue to force pre-booking?

Amanda
Jun 17, 2021


Focus on experiences, as life returns to normal
Your potential visitors have been shut indoors for months and will be looking for experiences to share with family and friends. What can you

Amanda
Mar 30, 2021


Changing your operating model in challenging times
In recent weeks there's been extensive job cuts in the visitor attraction sector. How do you open with less staff?

Amanda
Dec 1, 2020


Reassuring visitors that you're Covid-safe
Research shows that while confidence has grown for visitors to outdoor attractions, concerns remain about returning to those indoors.

Amanda
Nov 10, 2020
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